One in seven mobile phones breaks down in the year after sale

Posted by Peter Hughes October 24, 2023

One in seven mobile phones needs to be repaired within a year of sale. Motorola and Sony Ericsson scored particularly poorly.

Bad results
The British consumer magazine Which conducted a satisfaction survey. The results are devastating: of the eighteen million mobile phones sold last year, two million broke within the year. Most had to be returned for repairs after less than twelve months.

1 in 7
Motorola and Sony Ericsson score the worst. 1 in 5 devices returned to the manufacturer within a year. Nokia and Samsung do better with a result of 1 out of 10. “Too high a figure,” says Malcom Coles of Which.

Priority
Motorola has already responded to the results and pledged to make quality improvement a top priority.

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Peter Hughes
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industrial designer with a passion for creativity and innovation. Since 2015, he has dedicated his expertise to shaping the world through his designs. Prior to his current role, Peter served as a teaching assistant at the NY Institute of Information Technology, sharing his knowledge and guiding aspiring minds. Additionally, he holds the esteemed position of Editor-in-Chief at PlayStation Game Station LLC, fueling his love for gaming and the digital world. Beyond his professional pursuits, Peter embraces life as an explorer, immersing himself in new experiences, a social media fanatic, a travel geek, an alcohol enthusiast, and a specialist in music. Through his multifaceted interests, Peter continually seeks to broaden his horizons and make a positive impact on the world around him.